Credentialing Agents (operated by One Wolf, Inc., "we," "us," "our") provides software that healthcare staffing agencies and their partner facilities use to credential clinicians. This Privacy Policy describes the information we collect, how we use it, who we share it with, and the choices you have. It applies to our web application, APIs, and any related services (collectively, the "Service").
We collect the following categories of personal information:
Program name. Credentialing Agents Notifications.
Recipients and content. The program sends operational, transactional text messages to clinicians being credentialed through a workspace on the Service. It is not a patient-facing program and is not used to deliver protected health information ("PHI"). Messages include:
Consent. We send SMS only after you provide express written, opt-in consent by checking an unchecked checkbox next to your mobile number on your profile page in the Service. The disclosure shown next to the checkbox at sign-up is:
"By checking this box and providing my mobile number, I consent to receive transactional SMS messages from Credentialing Agents (operated by One Wolf, Inc.) regarding my credentialing tasks, document requests, scheduling, and assignment status. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy and Terms of Service."
Consent is recorded with timestamp, IP address, the user agent, and the verbatim disclosure text shown. Consent is not a condition of any purchase, employment, or assignment, and you can revoke it at any time (see Opt-out below).
Frequency. Message frequency varies based on your active credentialing assignments and outstanding tasks. Most recipients receive a few messages per week during an active credentialing period and far fewer at other times.
Cost. Message and data rates may apply. Rates are set by your mobile carrier; we do not charge you for messages. Carriers are not liable for delayed or undelivered messages.
Opt-out. You can opt out at any time by replying STOP to any SMS we send. We also recognize STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT. Opt-outs take effect immediately across all of our sender phone numbers, and we update your profile to reflect that you have opted out. You can also turn SMS off in your profile settings at any time.
Help. For help, reply HELP to any SMS, or contact us using the details in Section 11.
No PHI over SMS. Because SMS is not an end-to-end encrypted channel, we do not include protected health information, lab results, diagnoses, or sensitive patient data in text messages. Sensitive content is delivered through the authenticated Service portal.
Mobile information. No mobile information — including your mobile phone number, opt-in status, opt-in data, and SMS consent — will be shared with any third parties or affiliates for marketing or promotional purposes. The categories of information described elsewhere in this Privacy Policy that may be shared with third parties or affiliates exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties. Disclosure to subcontracted service providers (e.g., our SMS carrier and aggregator) is limited to what is necessary to operate the messaging program and comply with carrier rules, and that information is not used by those subcontractors for their own marketing.
We share information in the following circumstances and with these categories of recipients:
We do not sell personal information, and we do not share personal information for cross-context behavioral advertising.
SMS opt-in carve-out. Notwithstanding any other provision of this Privacy Policy, mobile opt-in information — including your mobile phone number, SMS opt-in status, opt-in timestamp, IP address recorded at opt-in, and the verbatim consent disclosure shown to you — is not sold, rented, leased, traded, or shared with any third party, affiliate, marketing partner, lead-generation service, data broker, or advertising network for any purpose. The only disclosure of this information is to the SMS carrier and message aggregator strictly as required to deliver the messages you have requested.
We retain personal information for as long as your account is active, as needed to provide the Service, and as required by applicable law (e.g., healthcare credentialing records often have multi-year retention requirements set by federal and state regulation). We may retain de-identified or aggregated information for analytics and product improvement. When we no longer have a business or legal need for personal information, we delete or anonymize it.
Depending on your jurisdiction, you may have rights to access, correct, delete, port, or restrict processing of your personal information. To exercise any of these rights, contact us using the details in Section 11. We will verify your identity and respond within the time frame required by applicable law.
You can also: opt out of SMS at any time (Section 3), update your profile in the Service, disconnect linked email accounts in your settings, and request that we close your account.
We use cookies and similar technologies (e.g., session storage) to keep you signed in, remember preferences, and analyze how the Service is used. You can disable cookies in your browser, but doing so may break authentication and other features. We do not knowingly use third-party advertising cookies.
We use commercially reasonable administrative, technical, and physical safeguards to protect personal information, including TLS encryption in transit, encryption at rest, access controls, audit logging, and least-privilege access for our personnel. No system is perfectly secure; if we learn of a security breach affecting your information, we will notify you and the appropriate authorities as required by law.
The Service is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us so we can delete it.
The Service is operated from the United States. If you access the Service from outside the U.S., you consent to your information being transferred to and processed in the U.S., where data-protection laws may differ from those of your country.
For privacy questions, requests, or complaints:
One Wolf, Inc. — Privacy
2000 E 6th st, Suite 4, Austin, Texas, 78702
help@fromwolf.com
We may update this Privacy Policy from time to time. The "Effective date" above shows the most recent version. Material changes will be communicated through the Service or by email to your registered address.
See also: Terms of Service.